Feel free to contact us for any further information on arranging a wedding at the Kefalos or to arrange you perfect Cyprus Holidays.
We would be delighted to answer any of your questions, to meet you on arrival to discuss and show you around. Our Food and Beverage Manager together with our Guest Relations Officer will provide you their expertise and will be present to help on your special day.
At Kefalos Hotels, health, safety, and security of our guests and team members is our highest priority. Your holiday experience is of a great importance to us and in light of the evolving COVID-19 situation we have created a list of questions that you might have.
Please click here and read our "Letter Before Arrival" which includes information regarding required travel documents and Covid-19 Hotel Policy and Actions.
For the protocol for entering Cyprus please read the "COVID-19 Destination Protocol - Cyprus" section further below.
Additionaly, you may CLICK HERE to read the Cyprus Ministry of Health's guidelines for the hotel and tourist accomodation industry.
A discrete floor sticker is installed in front of the reception desks for social distancing purposes, tables and chairs in all F&B outlets are spread out 1 according to legislation person per 2 square meters at indoor spaces and 1 person per 1.5 square meters at outdoor areas. Breakfast and dinner will be served on set times for each room allowing a permitted number of guests per time slot. At pool area there will be a distance of 4 meters between umbrellas around the pool and sun beds will have a distance of 2 meters from each other. Designed signs will be displayed in several areas to remind our guests to keep their distances.
Yes we will discreetly check the temperature of every guest upon entry and exit from our different departments.
We have an action plan as per the legislation of ministry of health and we will follow it. More details could be found in the general protocol for hotel operations.
Every team member will strictly comply with the basic protective measures against covid-19 announced by the world health organization and every day we will conduct temperature checks upon arrival of all staff members. Every member will wear disposable gloves and masks through the entire shift unless advised otherwise from our ministry of health. Details regarding housekeeping and maintenance staff could be found in the general protocol for hotel operations.
Plexi glass will be installed at our front office desks and our staff will be wearing masks and gloves, using antiseptic, check in forms could be filled after check in and returned back at the Reception.
Lifts will be frequently sanitized and only family members will be allowed to use the lifts at the same time. Outside every lift disinfection dispensers will be installed for the use of the guests.
No, different slots will be available and each guest will be notified during which time slot could have their meals.
Yes, based on the COVID-19 health and safety standards, tables and chairs in all F&B outlets are spread out according to the legislations, 1 person per 2 square meters indoors and 1 person per 1,5 square meters in outdoor spaces.
Yes, it will and during buffet service, all guests will wear disposable gloves and masks when serving themselves from an individual portions buffet, while the rest of the items will be served from either our live cooking station or a member of staff will be serving guests. Beverages will be served at the table and automatic coffee and juice machines will be operated by our staff .Tongs and ladles will be changed frequently, restaurant team members will clean and disinfect all buffet surfaces as often as possible, all cutlery, crockery and glassware will be washed in high temperatures and disinfected as well as trays and other service equipment will be disinfected after each use.
Yes, both. As noted in the previous answer, all guests will wear disposable gloves and masks when serving themselves from an individual portions buffet, while the rest of the items will be served from either our live cooking station or a member of staff will be serving guests. Beverages will be served at the table and automatic coffee and juice machines will be operated by our staff .Tongs and ladles will be changed frequently, restaurant team members will clean and disinfect all buffet surfaces as often as possible, all cutlery, crockery and glassware will be washed in high temperatures and disinfected as well as trays and other service equipment will be disinfected after each use.
Like before, but cleaning will be only at the absence of the guests from the rooms.
This is at the discretion of each guest, if a guest requests to clean their room will do so, maids will wear disposable protective gear during their shifts and their trolleys will be sanitized before use each day, also handles of mops, dusters, toilet brushes, spay bottles will be disinfected after each shift.
Each check out room will be left empty for 2 hours before being prepared for the next check in. The minimum amount of time between check out and check in will be 2 hours at period of high occupancy and back to back room bookings. All relevant safety measures and disinfection protocols will always of course be followed.
In a case a guest requests that don't wish to clean their room then housekeeper will not clean the room. If guests will request their room to be cleaned we will conduct cleaning as per regulations of the ministry of health. Between check out and check in(after one guest leaves and other one arrives) all surfaces in room will be disinfected, special attention will be given to door jams, sides of doors, coffee facilities, remote controls, showerhead and shower valves, in room telephones, safe boxes, show curtains, hairdryers, electric sockets, toilet brushes and all self catering facilities utilities.
As per our health of ministry protocol most activities will be outdoor with several restrictions on numbers and social distancing.
Sun beds will be disinfected by pool team members at the beginning of the day and at the end of the day, a pool towel should always be used.
All our outdoor pools will be available for use following all the standards as per the legislation.
Our pools are filtered and chlorinated 4-5 times a day we check the PH of the water according to the international standards.
Yes as per legislation a number of guests will be allowed to use pools.
As per official legislation we can perform outdoor weddings following all the health and safety protocols as per ministry of health(social distancing, distance between tables, serving of food etc).
Kids clubs and outdoor play grounds will be closed till further notice from the ministry of Health. Limited Children activities and animation will be available.
Gym will be available on appointment basis, as per ministry of health protocol certain number will be allowed, all equipment will be disinfected every morning, guests will have to use towels and use available antiseptic before and after use of the equipment, air conditioning will be available and windows will be opened to circulate air. Sauna and Jacuzzi will not be on operation till further notice.